Shipping & Delivery Policy

01

Service area

PillRocket initially facilitates local delivery within serviceable areas of Jabalpur, Madhya Pradesh. Availability depends on participating pharmacies, delivery partners, medicine availability, and the delivery address shown on the Platform.

02

Delivery estimate

• Regular estimated delivery is approximately 30–60 minutes from order or pharmacy confirmation, depending on the order and location.
• This is an estimate only, not a guaranteed delivery commitment. Delivery may take longer because of pharmacy preparation or prescription review, medicine availability, rider availability or difficulty, distance, traffic, weather, high demand, road restrictions, emergencies, technical issues, or other circumstances outside reasonable control.
• The Platform may display a revised estimate as conditions change. Where a material delay occurs, the customer may contact support to understand available cancellation or refund options under the Cancellation & Refund Policy and applicable law.

03

Delivery and platform charges

No fixed free-delivery threshold is stated in this Policy. Any delivery charge, platform or convenience fee, or other customer-facing charge applicable to an order will be shown before order confirmation. Charges may vary by distance, service area, order conditions, rider availability, promotions, or other disclosed factors and may be changed prospectively.

04

Delivery process

• A participating pharmacy receives an order request and may accept it subject to medicine availability, prescription review, and licence obligations.
• After the pharmacy prepares the order, an available delivery partner may be assigned to collect and deliver it.
• Order-status or live-tracking information may be provided where the feature is available; it should not be treated as a guaranteed real-time location service.
• Delivery is made to the address and contact details provided by the customer, subject to reasonable identity, OTP, or handover checks where used.

05

Products not supported by standard delivery

PillRocket does not currently use its standard rider network for medicines requiring continuous cold-chain, refrigerated, frozen, or other validated temperature-controlled transport, or other special handling that cannot be reliably maintained during ordinary local delivery.

06

Failed delivery

The resulting cancellation, return-to-pharmacy, and refund treatment will depend on the medicine condition, order stage, payment method, safety considerations, and applicable law.

• The customer is unavailable after reasonable delivery attempts or cannot be contacted.
• The delivery address is incorrect, incomplete, or inaccessible.
• The customer refuses delivery without a legally recognised reason after the order has been prepared or picked up.

07

Damaged, wrong, or suspect orders

• If a package is visibly damaged or tampered with, avoid using the medicine and take clear photographs where possible.
• Contact support promptly with the order ID and evidence.
• PillRocket will coordinate with the selling pharmacy and delivery partner for investigation, replacement, or refund as applicable under the Cancellation & Refund Policy and law.